Financial Services

Audience: Bank staff
Runtime: 1.06 min.
Focus: Tien Hoang on communication access within banking service

Things to consider:

• Be prepared to tell staff how you communicate and what they can do to make communication go smoothly (Communication Access Card)
• Negotiate security procedures with management if you need to use a communication assistant over the phone or to sign documents
• Ensure you have the vocabulary that you need to communicate about your financial business, either in your device or on your communication board
• Do NOT share account or PINs with support staff.
• Do NOT bring a new communication assistant from the database to the bank with you.

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These suggestions should not be considered as legal advice, or appropriate for everyone.  CDAC is not liable for their use.