Financial Services

• a client who has a communication disability is incapable of managing their finances.
• a person accompanying an individual with a communication disability has power of attorney over their finances.

Financial Services should negotiate supports and accommodations required by the individual in the areas of:

• how they communicate
• what they want cashiers to do when interacting with them
• accommodations to access banking machines and online banking
• alternate signing procedures
• accommodations to use a phone prompt system to activate cards
• accommodations to access phone services, such as an authorized communication assistant.

In addition to general communication barriers, we may experience unique communication barriers when using financial services.  These include:

• Cashiers making assumptions that we cannot understand what they are saying
• Cashiers assuming we have a hearing loss and speaking too loudly about our private banking matters
• Cashiers not being able to communicate with us about withdrawals, transfers and deposits
• Not being able to physically access banking machines if we have a physical disability
• Not being able to use telephone banking services
• Not having accessible forms that we can read and understand
• Cashiers not accepting our alternate signing procedures
• Not being able to use a phone prompt system to activate credit cards