- Good communication is good business for everyone, including people who have speech and language disabilities.
- Organizations are legally obliged to provide accessible services.
- Access is more than getting into a building or having documents in alternate formats. It is also about how people interact, understand and express their thoughts.
- Lack of effective communication can result in serious consequences, especially in essential health, legal and justice services.
- Businesses and organizations can do simple things so that customers can understand and communicate effectively with them.
- In critical communication services, communication access means having protocols, staff training, communication assistance services and communication tools.